Returns & Exchanges
At East Perry, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition. Our streamlined process ensures that returning or exchanging your products is as simple and transparent as possible.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
- 2.Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original state.
- 3.Attach Shipping Label
Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your parcel.
- 4.Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the item, your refund will be processed to your original payment method within 5-7 business days.